TERMS AND CONDITIONS
Welcome to Design By Us. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.
DELIVERY TIME At Design By Us, we strive towards providing our customers with fast delivery, shipping orders every Wednesday. Delivery on time requires that Post Danmark keeps to its overnight delivery. Should delays occur at Post Danmark, the shipment may not be delivered by the desired date. Design By Us is not liable for delays incurred by Post Danmark. In case of serious delays (i.e. several weeks) or undelivered shipments, Design By Us will re-send the order free of charge. Please note that, in some cases, shipments to Bornholm and other small islands may take up to three
RETURN POLICY You may return your order within 14 days of delivery with original packaging for a full refund. Just fill out the return note and enclose it in the package along with the items you would like to return. Click here for the return form. Click to download return note. Items should be returned new and in the condition in which they were delivered. Items without a return label are not accepted. Once we have received the items and approved the return, we will credit your account as quickly as possible. We only issue refunds to the credit card used for the purchase, in order to avoid illegal use of stolen cards. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer. The return form and items for return should be sent to:! Design By Us !Rentemestervej 43! 2400 København NV
COMPLAINTS All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance or regular wear and tear. Complaints about imperfections and defects or undelivered orders should be directed to Customer Service, telephone +45 38118086 or email: mail@design- by-us.com Return of goods is at own expense.
SOLD OUT ITEMS If an item you are interested in is sold out, please contact us at mail@design-by- us.com. A customer service agent will inform you whether it is possible to sign up on our waiting list, or whether we can re-order the item or offer you a similar item that you may like.
PAYMENT Shopping at Design By Us, you can use the following credit cards: Dankort, VISA/Dankort or Mastercard,!We will charge your credit card once your order has been shipped from our warehouse. All prices are listed in DKK and Euro and include 25 % VAT, unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.
SECURE ORDERING No personal information registered by Design By Us will be handed over, sold or otherwise made available to a third party. All information is stored in an adequate and secure manner and is only available to trusted Design By Us staff members.!Electronic payments are made through the secure, encrypted and PBS-approved Web-shop System.!The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC. It is possible to request that the system stores address information for your next order. If you wish to delete this information at a later stage, it can be done through your browse settings. On Internet Explorer, for instance, this is done by accessing the “Function” menu and the “Internetsettings” sub-item.!During the course of a purchase, we will ask for your name, address, telephone number and email address. This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years. The “contract” (i.e. agreement of transaction) itself is not stored in a way that allows you to log in and see/change your status. We register the IP-address from which the purchase is made. This information is usually not used, but can be useful in any police investigation. All fake or forged orders are reported to the police!!You can opt to have your email address registered on our mailing list enabling you to receive news and other information on a regular basis. You can sign up to or discontinue this service any time, as you please. In accordance with the Danish Act on Processing of Personal Data, we provide information about registered information when requested, and delete information to the extent requested.
CUSTOMS AND VAT If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. Orders shipped from www.design-by-us.com cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties.!If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable. If this is the case, the local shipping company will contact you. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.
- We are data controllers
- Performance/analysis cookies:DESIGN BY US uses so-called performance cookies (primarily Google Analytics) to gather information about how users use the Site; for example, about which pages are most frequently visited, and about any errors that may occur. The purpose of this is to evaluate and improve the performance of the Site.
- Advertising cookies: DESIGN BY US uses first- and third-party cookies to gather information about how visitors use the Site, with the goal of providing advertising that is targeted to visitors’ interests. These cookies are also used to give our advertising partners information about your browsing history, with the goal of showing advertisements based on your particular profile, both to you and to other users with similar interests. The information gathered on the Site may be combined with information gathered about you from other sites you have visited.
- Categories of personal information
Categories of personal data DESIGN BY US handles the following types of Personal Data: Identifying details:i.e., first name, last name, supplier account identifiers, coupon codes, access codes. Source: Directly from Users upon registering with DESIGN BY US, or from DESIGN BY US’s partners. Contact information:i.e., mailing address, telephone number, and place of residence. Source: Directly from Users upon registering with DESIGN BY US, or when contacting DESIGN BY US customer service. Payment information:i.e., information about debit cards and credit cards, and payment history. Source: Directly from Users upon registering with DESIGN BY US; for payment history, on an ongoing basis, as payments are made. Digital information:i.e., geolocation / IP address, device information (device type, device name, device identification number), country code, and operating system version. Source: Collected directly when Users use the web shop or social medial
- Recipients and recipient categories
We forward or transfer your personal information to the following recipients: data processors
- Transfer to recipients in third countries, including international organisations
We do not transfer your personal information to recipients outside the European Union and the European Economic Area.
- Storage of your personal information
We use Google Analytics Cookies to measure and evaluate how users interact with site content across browser sessions. These cookies are not considered essential. We store the data gathered on Google Analytics for up to 26 months. Email addresses stored with MailChimp are deleted after 6 months when a user unsubscribes.
- Right to withdraw consent
We can process certain personal information based on your consent. At all times, you have the right to withdraw your consent. You can do so by contacting us using the contact information provided above, in item 1. If you choose to withdraw your consent, this will not affect the legality of our processing of your data bassed upon earlier consent, up to the time that consent was withdrawn. If you withdraw your consent, it will thus first take effect at that time. Similarly, this does not affect the processing of personal information which, per item 2 above, is processed on grounds other than explicit consent.
- Your rights
In accordance with the General Data Protection Regulation, you have a number of rights concerning the way we process information pertaining to you. To exercise your rights, you must contact us. Right to view information (right to insight) You have the right to insight into the information we process pertaining to you, as well as certain additional information. Right to correction You have the right to have inaccurate information pertaining to you corrected. Right to deletion In certain cases, you have the right to have information pertaining to you deleted, in advance of the time when we would otherwise delete that information. Right to limit processing In certain cases, you have the right to limit the processing of your personal information. If you have the right to limit this processing, then in the future, we may only process information — apart from storing it — with your consent, or in order to fulfil legal obligations that may arise or apply, or to protect a person or the society’s key interests. Right to object In certain cases, you have the right to object to our lawful processing of your personal information. You can also object to the processing of your information for direct marketing purposes. Right to transmit information (portability of data) In certain cases, you have the right to receive your personal information in a structured, commonly used, machine-readable format, as well as to have this personal information transferred from one data controller to another, without hindrance. You can read more about your rights in the Danish Data Protection Agency’s guidelines about the rights of registered persons, which you can find at www.datatilsynet.dk.
- Filing a complaint with the Danish Data Protection Agency
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the manner in which we process your personal information. You can find contact information for the Danish Data Protection Agency at www.datatilsynet.dk.