Terms & conditions
TERMS AND CONDITIONS
Welcome to Design By Us. By shopping on this website, you automatically accept the below terms and conditions. We therefore recommend that you read them thoroughly before shopping.
Design By Us uses Post Danmark (unless otherwise indicated).!We ship all orders as packages, which makes it possible to track them in case problems or delays occur. Orders are insured during shipping, and we kindly ask you to check the contents on receipt of the package. If the package or its contents are damaged, you are asked to notify Post Danmark within two days and subsequently return the order to us. Design By Us is not liable for orders that were damaged during shipping. We always package orders with great care, doing our best to minimize the risk of damages.
At Design By Us, we strive towards providing our customers with fast delivery, shipping orders every Wednesday. Delivery on time requires that Post Danmark keeps to its overnight delivery. Should delays occur at Post Danmark, the shipment may not be delivered by the desired date. Design By Us is not liable for delays incurred by Post Danmark. In case of serious delays (i.e. several weeks) or undelivered shipments, Design By Us will re-send the order free of charge. Please note that, in some cases, shipments to Bornholm and other small islands may take up to three
You may return your order within 14 days of delivery with original packaging for a full refund. Just fill out the return note and enclose it in the package along with the items you would like to return. Click here for the return form. Click to download return note.
Items should be returned new and in the condition in which they were delivered. Items without a return label are not accepted. Once we have received the items and approved the return, we will credit your account as quickly as possible. We only issue refunds to the credit card used for the purchase, in order to avoid illegal use of stolen cards. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with returns are covered by the customer.
The return form and items for return should be sent to:! Design By Us !Rentemestervej 43!
2400 København NV
All products are covered by the rules of the Danish Sale of Goods Act regarding the right to complain within 24 months. The right to complain allows the customer to complain about imperfections and defects which have occurred within 24 months of purchase of the product. The right to complain does not cover defects or damages caused by misuse, lack of maintenance or regular wear and tear.
Complaints about imperfections and defects or undelivered orders should be directed to Customer Service, telephone +45 38118086 or email: mail@design- by-us.com Return of goods is at own expense.
SOLD OUT ITEMS
If an item you are interested in is sold out, please contact us at mail@design-by- us.com. A customer service agent will inform you whether it is possible to sign up on our waiting list, or whether we can re-order the item or offer you a similar item that you may like.
Shopping at Design By Us, you can use the following credit cards: Dankort, VISA/Dankort or Mastercard,!We will charge your credit card once your order has been shipped from our warehouse. All prices are listed in DKK and Euro and include 25 % VAT, unless the order is for a country outside the European Union. Please see the section about CUSTOMS AND VAT.
No personal information registered by Design By Us will be handed over, sold or otherwise made available to a third party. All information is stored in an adequate and secure manner and is only available to trusted Design By Us staff members.!Electronic payments are made through the secure, encrypted and PBS-approved Web-shop System.!The Web-shop System employs cookies to manage the contents of your shopping bag. A cookie is just the name of a file that is saved on your PC. It is possible to request that the system stores address information for your next order. If you wish to delete this information at a later stage, it can be done through your browse settings. On Internet Explorer, for instance, this is done by accessing the “Function” menu and the “Internet
settings” sub-item.!During the course of a purchase, we will ask for your name, address, telephone number and email address. This information will only be used to execute your order. It is transferred and stored electronically and unencrypted for five years. The “contract” (i.e. agreement of transaction) itself is not stored in a way that allows you to log in and see/change your status. We register the IP-address from which the purchase is made. This information is usually not used, but can be useful in any police investigation. All fake or forged orders are reported to the police!!You can opt to have your email address registered on our mailing list enabling you to receive news and other information on a regular basis. You can sign up to or discontinue this service any time, as you please. In accordance with the Danish Act on Processing of Personal Data, we provide information about registered information when requested, and delete information to the extent requested.
CUSTOMS AND VAT
If your order is placed in a country of the European Union, you will pay Danish VAT but no customs duty, in accordance with the rules governing the free movement of goods. Orders shipped from www.design-by-us.com cannot be sent as gifts to countries outside of the EU in an attempt to evade local taxes and duties.!If your order is placed in a country outside of the EU, Danish VAT will be subtracted from your order. However, local taxes and duties may apply, for which we cannot be held liable. If this is the case, the local shipping company will contact you. Please note that this could delay your order, as the shipment might be withheld by customs. It is your responsibility to contact the shipping company and pay the additional costs.
- We are data controllers
By registering a user account, the user acknowledges that DESIGN BY US’s handling of the User’s data is carried out in accordance with the terms set out below.
Design By Us Aps.
2400 KBH NV
CVR (Danish central business registry) no.: 28100809
Tel.: 3811 8086
The data processing description below outlines the various categories of personal data that are collected and processed by DESIGN BY US in relation to its Users, as well as the purpose of processing each category of data.
The following terms are used in the description, and may require clarification:
Legal grounds:In accordance with applicable data protection laws, personal data may only be processed when there are legally valid grounds to support the processing performed. DESIGN BY US bases its handling of information on the following legal grounds mentioned in the description:
Legitimate interest:Processing is based on a legitimate interest which DESIGN BY US has in such processing; for example, to make it possible for DESIGN BY US to send newsletters to Users.
In view of the restrictions on data processing; and the security, technical, and organizational measures implemented by DESIGN BY US, DESIGN BY US has established that where the processing of your data is based on DESIGN BY US’s legitimate interests, DESIGN BY US’s interests are not surpassed by the User’s personal interests, freedoms, or fundamental rights. You may contact us at any time with a request for more information concerning how we reach these conclusions for different types of processing.
Legal obligation:Processing is necessary in order for DESIGN BY US to adhere to relevant legal obligations; for example, financial information that must be recorded for bookkeeping purposes.
What are cookies?
- Performance/analysis cookies:DESIGN BY US uses so-called performance cookies (primarily Google Analytics) to gather information about how users use the Site; for example, about which pages are most frequently visited, and about any errors that may occur. The purpose of this is to evaluate and improve the performance of the Site.
- Advertising cookies: DESIGN BY US uses first- and third-party cookies to gather information about how visitors use the Site, with the goal of providing advertising that is targeted to visitors’ interests. These cookies are also used to give our advertising partners information about your browsing history, with the goal of showing advertisements based on your particular profile, both to you and to other users with similar interests. The information gathered on the Site may be combined with information gathered about you from other sites you have visited.
We use Google Analytics Cookies to measure and evaluate how users interact with site content across browser sessions. These cookies are not considered essential.
Google advertising preferences: https://adssettings.google.com/authenticated?hl=en
Click here to opt out of tracking by Google Analytics:
We use Facebook cookies to measure performance in advertising campaigns, in order to gain insight into the use of Facebook Services and their interaction with advertisements and DESIGN BY US websites.
Facebook Ads preferences: https://www.facebook.com/ads/preferences/?entry_product=ad_settings_screen
- Categories of personal information
Categories of personal data
DESIGN BY US handles the following types of Personal Data:
Identifying details:i.e., first name, last name, supplier account identifiers, coupon codes, access codes.
Source: Directly from Users upon registering with DESIGN BY US, or from DESIGN BY US’s partners.
Contact information:i.e., mailing address, telephone number, and place of residence.
Source: Directly from Users upon registering with DESIGN BY US, or when contacting DESIGN BY US customer service.
Payment information:i.e., information about debit cards and credit cards, and payment history.
Source: Directly from Users upon registering with DESIGN BY US; for payment history, on an ongoing basis, as payments are made.
Digital information:i.e., geolocation / IP address, device information (device type, device name, device identification number), country code, and operating system version. Source: Collected directly when Users use the web shop or social medial
- Recipients and recipient categories
We forward or transfer your personal information to the following recipients: data processors
- Transfer to recipients in third countries, including international organisations
We do not transfer your personal information to recipients outside the European Union and the European Economic Area.
- Storage of your personal information
We use Google Analytics Cookies to measure and evaluate how users interact with site content across browser sessions. These cookies are not considered essential. We store the data gathered on Google Analytics for up to 26 months.
Email addresses stored with MailChimp are deleted after 6 months when a user unsubscribes.
- Right to withdraw consent
We can process certain personal information based on your consent. At all times, you have the right to withdraw your
consent. You can do so by contacting us using the contact information provided above, in item 1.
If you choose to withdraw your consent, this will not affect the legality of our processing of your data bassed
upon earlier consent, up to the time that consent was withdrawn. If you withdraw your consent, it will thus
first take effect at that time. Similarly, this does not affect the processing of personal information which, per item 2 above,
is processed on grounds other than explicit consent.
- Your rights
In accordance with the General Data Protection Regulation, you have a number of rights concerning the way we process information pertaining to you.
To exercise your rights, you must contact us.
Right to view information (right to insight)
You have the right to insight into the information we process pertaining to you, as well as certain additional information.
Right to correction
You have the right to have inaccurate information pertaining to you corrected.
Right to deletion
In certain cases, you have the right to have information pertaining to you deleted, in advance of the time when we would otherwise delete that information.
Right to limit processing
In certain cases, you have the right to limit the processing of your personal information. If you have the right to limit this processing, then in the future, we may only process information — apart from storing it — with your consent, or in order to fulfil legal obligations that may arise or apply, or to protect a person or the society’s key interests.
Right to object
In certain cases, you have the right to object to our lawful processing of your personal information.
You can also object to the processing of your information for direct marketing purposes.
Right to transmit information (portability of data)
In certain cases, you have the right to receive your personal information in a structured, commonly used, machine-readable format,
as well as to have this personal information transferred from one data controller to another, without hindrance.
You can read more about your rights in the Danish Data Protection Agency’s guidelines about the rights of registered persons, which you can find at
- Filing a complaint with the Danish Data Protection Agency
You have the right to file a complaint with the Danish Data Protection Agency if you are dissatisfied with the manner in which we process your personal information. You
can find contact information for the Danish Data Protection Agency at www.datatilsynet.dk.