RETURN & EXCHANGE POLICY

Orders on www.design-by-us.com:

Return policy
When purchasing from www.design-by-us.com, Design by Us offers a 14-day money-back guarantee, valid from the date of delivery.

If you wish to request a refund, you must contact us within 14 days of delivery and return the product in perfect condition and in its original packaging. Return shipping and handling are at the customer’s own expense and risk. Design by Us is not responsible for items lost or damaged during return shipping.

Refunds will be issued to the original payment card within 14 business days after we receive the returned item.

If you have received a faulty product purchased through our webshop, it can be replaced or refunded within 14 days of delivery.

Return address:
Design by Us
Rentemestervej 43
2400 København NV
Denmark.

Exchange policy

If you wish to make an exchange, please contact us by email within 14 days of the delivery date.

Please note that return shipping is at your own expense and risk, even if you are requesting an exchange for a different product or colorway.

Call us at +45 3811 8086 or mail@design-by-us.com for more information.