RETURN & EXCHANGE

Orders on www.design-by-us.com:

When purchasing from www.design.by-us.com, Design by Us offer a 14-days money back guarantee from the day of delivery. We do not cover shipping costs and/or additional duties and/or taxes if the customer choose to return the item. 

If the customer wish to request a refund, you need to contact us within the 14 days and return the product in perfect condition and original packaging. Shipping and handling are at the customers expense and risk. Design by Us will not compensate for products that have been lost during shipping when returned. Refunds will be made to the credit card used at ordering within 14 business days after receiving the returned item.

Faulty products that have been purchased from our webshop can be replaced or refunded within 14 days after delivery. Please note that the return address is:

DESIGN BY US
Rentemestervej 43
2400 København NV
Denmark

Call us at +45 3811 8086 or mail@design-by-us.com for more information.